Free Standard Shipping on orders over $100 is only available to continental USA. Restrictions apply to Hawaii, Alaska and USA Territories. Oversize and overweight items might not qualify for free shipping. Contact us for details at sales@heatandwatersolutions.com.
There are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. The product must be in new, unused and in the same condition it was received with all original product inserts and accessories. A 30% restocking fee might be applied to certain parts.
If the buyer decided that no longer needed the item, order the wrong part or bought somewhere else, etc., the shipping cost will be responsibility of the customer. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within 5-10 business days after we received the items, however, in most cases you will receive a refund faster. This time period includes the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, or have any questions about our shipping or returns, contact us at sales@heatandwatersolutions.com or use the below form.
